
Having is busienss is already hard enough. Customer service can be hard as well, but offering the best service, price, product and making your customer happy will keep your business alive and busy. If your customer ordered something from your website that day. Try your best to get it shipped out same or by the next day. Always let your customers know what your shipping policy is.
If you have a complex website that offers alot of products, like tax forms. You always need to make sure you know what your talking about. If your prices are a little high in some areas, but you offer assistance, and get it shipped. It really stand out to them. If your customer is too busy to place the order, do it for them. I know of a site that can do it, but send you the link for the checkout. The customer will see the items in the cart, and they will check out and everyone wins. If the customer needs check for payroll, and is using VersaCheck refill, make sure its exactly what they need. Specify if its for checks in the middle or check on top.