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Archive for March 9th, 2010
Running your own one-man operation is both a trying and rewarding endeavor. Although the entire onus is squarely on your shoulders, so are all of the accolades. After working in Corporate America for over 25 years, I finally decided to try my hand at my own business a few years back.
I have certainly had my share of trials and tribulations, but I am happier and making more money than I have in my entire life. The biggest change for me was getting used to doing the cleric type of work, such as licking stamps and order checks, which I hadn’t done since early in my career. Now that my daughter is in college, however, I have employed her help for some of these basic tasks.
It feels good to help other companies out in hard times
Dont you feel good when you are able to help others? How about helping out small business? Offer a one time order discount, discount shipping, or something like that. If a natural disaster happens, and even though you have insurance for your business, why not help them to expiate their order free of charge. Its all about customer service and going beyond your expectations.
Customer service is really what makes up the company and people will begin to talk about it easily. If you did something spectacular for that company, you can be assured that you’ll have a repeat customer for sure. I did that for a company that was in business for 4 years, and someone broke in, and took their computers and checks. The company called me and asked me what i could do. I told them they just need to re-order the cheap business checks, and the order was to be shipped ground. I shipped them 2nd day air. If it was ground, it would of taken them 5 days to receive the order. They needed help to get back up and running from the vandals.